TERMS OF USE

GENERAL
WeiHao Yong Studios recognizes the importance of protecting your personal data. By using our services, you agree to this Privacy Policy and Terms of Use.

We at WeiHao Yong Studios (“Company,” “us,” “we”) are committed to protecting your personal data and sensitive personal data, as defined under Malaysia’s Personal Data Protection Act 2010 (PDPA). We collect and process personal data provided by individuals for the following purposes:

  • Communicating with you.

  • Enhancing customer relationships.

  • Providing products, services, or facilities to you.

  • Processing payments.

  • Conducting research or surveys.

  • Preventing fraudulent activities.

Data Retention:
If you leave a comment or register on our website, we retain your data for purposes of recognizing future interactions or for administrative reasons.

Data Access and Deletion:
You may request an exported file of the personal data we hold or request that we erase any personal data, except data retained for legal or security purposes.

For any queries, please do not hesitate to contact us at +60 12-213 0023.

1. INTERNATIONAL SHIPPING & DUTIES

At WeiHao Yong Studios, we’re committed to delivering your items swiftly and securely, wherever you are. All international orders are shipped with DHL or FedEx Express for reliable delivery. Shipping costs are as follows:

Asia
China, Macau, Hong Kong, Indonesia, South Korea, Philippines, Brunei, Taiwan, Thailand, Vietnam, Cambodia

  • Delivery Time: 3-5 working days

  • Shipping Cost: RM 275

Malaysia

  • Delivery Time: 3-5 working days

  • Shipping Cost: RM15

Australia, Japan, New Zealand, United States, Canada

  • Delivery Time: 3-5 working days

  • Shipping Cost: RM 320

International

  • Delivery Time: 3-7 working days

  • Shipping Cost: ~ RM600

Shipping costs may vary based on location during checkout. Orders outside Malaysia may incur additional fees, including local taxes, customs, and duties as determined by the destination country’s authorities. The recipient is responsible for these import fees.

2. RETURNS, EXCHANGES & REFUNDS POLICY

At WeiHao Yong Studios, we stand by the quality of our garments. Below are the guidelines for returns, exchanges, and refunds:

2.1 Refunds & Exchanges

  • Ready-to-Wear: Refunds and exchanges are available within 30 days from the shipping date.

  • Custom-Made Items: Custom-made items are non-returnable and non-refundable. All details must be finalized and approved during the dress-making process; however, if a custom item is found defective, please send clear images to +60 12-213 0023 within the 30-day window. Returns will only be accepted if shipped exclusively through FedEx or DHL.

2.2 Defective Item Process

  1. Document the Issue: If a defect is identified, take clear photos of the item and contact us at +60 12-213 0023 within 30 days from the shipping date.

  2. Assessment with Photos: We will review the photos, and if the defect appears valid, we’ll provide instructions for returning the item via FedEx or DHL.

  3. Inspection Period: Once we receive the item, our inspection process takes 1 week to complete.

  4. Resolution: If an item is confirmed as defective or damaged, you are eligible for a full refund. Most returns are processed within 4 weeks. Only apply to Malaysia residents.

3. GARMENT SIZING
All garments are sized according to our official size chart, with waist measurements as a key guide. Only items with sizing discrepancies from the chart will qualify as defective. If your garment does not fit as expected but matches the measurements on our chart, we suggest consulting a local tailor for adjustments.

For any questions or further assistance, please contact us at +60 12-213 0023 .